Financial Services Business Case Study

attrax/Union IT-Services

NTT DATA introduced a new development platform based on the principle of Straight Through Processing (STP) at attrax. The aim was to adapt an established platform at Union IT Services for the procurement of third-party funds. The result: enhanced customer service for example clients receive confirmation of their order within 1-2 minutes.

Avox - Business Process Management

NTT DATA has improved the data cleansing process – with Six Sigma tools and procedures. The result: on average 30 per cent less processing time per data record and 50 per cent lower correction rate in quality assurance.

Banca d'Italia - CSM functionalities

Within the CABI project (“Banca d'Italia Application Centre"), Banca d'Italia has selected the NTT DATA VTPie sw platform, following a public tender.

Banca Popolare di Sondrio - IT infrastructure renewal

Banca Popolare di Sondrio, with NTT DATA as its long-standing technological partner, agreed an innovative and challenging plan for a complete IT infrastructure renewal, in the area of payments and direct debits.

BMW Group – CATS

NTT DATA designed and implemented one of Europe's most modern contact centre networks for BMW Group Financial Services: CATS, the Contact Centre by Avaya Technology Solution.

CACEIS Bank Deutschland – Payments Landscape

NTT DATA established full and reliable access to all payment and settlement systems for CACEIS Bank Deutschland. Thus the bank could start operating as full bank with the complete range of asset services.

Deutsche Börse AG – Central Settlement System

NTT DATA has supported Deutsche Börse AG in introducing a central settlement system for all services provided. The benefit: complex product and customer hierarchies as well as different, flexible price structures can be mapped.

DZ Bank – Customer Management

NTT DATA implemented a new customer relationship management system for DZ BANK: 1,400 users, including the cooperative banks and the foreign entities, now work with the ProCustomer solution.

HVB Wealth Management – Risk analysis

NTT DATA implemented a solution which enables employees of the Division Wealth Management of Hypo Vereinsbank to graphically present the return-risk ratio to their customers.

UniCredit – European Payment Management

NTT DATA has supported UniCredit in an ambitious programme for total renewal of its ICT infrastructures in the GPE (Group Payments Engine) sphere, to improve efficiency and profitability in European payments management.

DEVK Versicherungen – Contact Centre Solution

NTT DATA implemented a modern contact centre solution from Genesys for DEKV in Europe. A novelty for DEVK was the introduction of a voice portal for the customer's initial contact by phone.

HUK-COBURG – Contact Centre Solution

HUK-COBURG works with a modern contact centre solution. But the one thing that was missing was a management system for the entire workload of the customer support officers. NTT DATA had a solution. Throughout the company, all incoming calls from customers, regardless of how they are received are now prioritised automatically and allocated to the correct workplace in the HUK-COBURG organisation.

Lloyds Market Insurer - Applications and Infrastructure Partner

The client is an international insurance and reinsurance underwriting group. Through a three-year strategic partnership, NTT DATA has become its single partner for outsourcing software development. Our mission is to drive down IT costs over the duration of the contract, through continuous improvement.

Munich Re – SAP expertise plus industry expertise

In 2005 Munich Re mapped its core systems on a worldwide standard SAP platform. For support, this meant: several thousand users throughout the world had to be supported. Not only SAP and IT infrastructure expertise was needed, but also specialist knowledge of the company‘s specific processes. NTT DATA convinced.

Important Insurance Group – Customer Care

Improve the flexibility of priority assignment in Operative activities (Inbound, Task) and workload balancing. Maximise the efficacy of routing processes and activity assignment to single consultants.

Не поддается. Сьюзан не могла поверить, что это сказал человек, двадцать семь лет работавший с шифрами. - Не поддается, сэр? - с трудом произнесла.  - А как же принцип Бергофского. О принципе Бергофского Сьюзан узнала еще в самом начале своей карьеры.

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *